We appreciate you trusting us with your carpet cleaning project. When we have completed the service, your carpet will be clean and fresh..guaranteed. Here are a few sugestions that will assist us both.

  1. Please advise your technician about any special requirements to follow when moving your furniture; weak legs, loose tops, etc.
  2. Please vacuum your carpeting prior to our arrival.
  3. Please pin up any full length draperies so that they are at least 5 inches off the floor.
  4. Also, please pin up any skirts on upholstered furniture which may be in contact with the carpeting.
  5. Remove all breakable items from furniture that will have to be temporarily moved from its regular location.
  6. Any small pieces, such as magazine racks, floor plants, dining room chairs, that you can remove from the carpet to be cleaned will shorten the processing time and return the carpeting to normal use sooner.
  7. China cabinets, sectional sofas, entertainment centers, antique and fragile furniture cannot be moved. However, carpet underneath such items can be cleaned where sufficient room is available, or we can edge right around the base.
  8. Please call to your technicians attention any spots which may require special techniques.
  9. For your pets comfort please put them in a safe, quiet place where our cleaning won't disturb them.
  10. A note about odors: We do everything possible to reduce or eliminate pet odors. However, due to depth of contamination, 100% success may not be attainable. Also, for several days after cleaning, you may notice an increase in odor due to higher humidity levels and "mal-odor".
  11. For safety sake, please keep a close eye on your little ones.
  12. If there is anything we at UNDERFOOT can do to make this experience a better one for you, please let us know.

We appreciate you working with us, and look forward to serving you.